COVID
If you think you need to see a GP or nurse, please contact the practice using the eConsiult service below or by calling us.
Please note our phone lines can get extremely busy .
Following an eConsult or telephone call a Clinician will contact you over the phone or by video consultation.
If the Clinician needs to see you face to face they will arrange this with you and advise you on the process of attending the practice.
Please wear a face covering when attending the practice.
Some appointments may be at other locations depending on the appointment.
If you have a high temperature, a continuous cough and think you may have coronavirus, please do not visit your GP practice, pharmacy or hospital.
The most up to date advice on treating symptoms is available on the NHS website www.nhs.uk/conditions/coronavirus-covid-19. If you need further support, please visit the 111 online coronavirus service or call 111 if you can’t get help online.
If you need medical help or advice when the practice is closed, the NHS 111 service is available 24 hours a day, 7 days a week. You can get in touch online at 111.nhs.uk or by phoning 111 and the team can find the right support for you, including mental health support, out of hours GP services and emergency dental support.
In a serious or life-threatening emergency, such as loss of consciousness, severe bleeding that can’t be stopped, signs of a stroke, chest pain or major trauma you should always call 999 or visit your nearest Emergency Department.
We know it can be difficult not seeing family and friends and the coronavirus outbreak is impacting us all differently, so it is really important we take care of our wellbeing. The NHS Every Mind Matters website has lots of useful resources for looking after your wellbeing at home, including support for parents. Solent Mind has also set up a coronavirus wellbeing hub with lots of useful resources.
IF YOU THINK YOU HAVE SYMPTOMS
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
Do not come to the GP Surgery unless a Clinician has spoken to you on the telephone and agreed for a face to face consultation
Please see the latest government guidance
Latest Government Advice
Prescriptions will be sent to a Nominated Pharmacy, please contact the Practice by telephone if you have not Nominated a Pharmacy.
Face Coverings
We ask that patients wear a face covering for attending appoinments at the practice.
Face Coverings in Shops and on Public Transport
The introduction of the requirement for people to wear a face covering whilst in a shop or on public transport is intended to help prevent the spread of the Covid-19 virus.
There are certain groups of people who are exempt from this requirement and they include:
- children under the age of 11,
- people with disabilities
- those with breathing difficulties or
- those who are travelling with someone who relies on lip reading.
These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.
General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.
There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.
General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.
Many thanks for your help and support in this matter.
For more information on
Appointments at the Practice,
Prescription ordering,
Sick Notes,
Self Isolation
and Holiday Cancellation
please see COVID-19 CORONAVIRUS PRACTICE INFORMATION
eCONSULT SERVICE
PLEASE NOTE WE ARE NOT ABLE TO ACCEPT PRESCRIPTION REQUESTS FOR ANY CONTROLLED DRUGS THROUGH eCONSULT
Repeat Prescriptions can only be requested via the NHS APP, Patient Access or posting a request into our post box
Approximately a week after an eConsultation all patients will be asked to complete a satisfaction survey, this feedback is really important to the practice and we ask all patients to complete it. Many Thanks.
Extended Access
Appointments can now be booked through our reception for appointments with a GP or Nurse for evening and weekends at Forton Medical Centre, Fareham Community Hospital and Porchester Health Centre. Please see Southern Hampshire Primary Care Alliance Extended Access for further information
Armed Forces
Are you a veteran of the Armed Forces or Merchant Navy?
OR
Are you a family member living with someone who is currently serving?
IF SO, Please inform reception so that we can update your records.
For information regarding the Veterans Gateway please visit www.veteransgateway.org.uk or see the attached information Veterans Gateway (PDF, 174KB)
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access
The surgery has full access for disabled patients.
TAKE THE FRIENDS AND FAMILY TEST
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