We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that sometimes things can go wrong resulting in a patient feeling that they have a cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you have a complaint please let us know, you can either come in or email the practice hiowicb-hsi.leeonsolenthealthcentre@nhs.net or, alternatively, you can raise complaints about a GP or GP services with
Patient Experience Service, NHS Hampshire and Isle of Wight ICB, Omega House, 112 Southampton Road, Eastleigh, SO50 5PB
Tel: 0300 561 2561 or by email hiowicb-hsi.patientexperience@nhs.net
Practice Complaints Policy (DOCX, 57KB)
Easy Read Comments, Compliments and Complaints Guide (DOCX, 512KB) - copies of the guide can also be found in both reception areas in the practice.
If you require help in raising a complaint then please contact:
Hampshire Voiceability
Tel: 0300 303 1660
Email:ihelpline@voiceability.org
Website: www.voiceability.org
If you still remain dissatisfied following an investigation you do have the right to take your complaint to the Health Service Ombudsman and they can be contacted by telephone on 0345 015 4033. See www.ombudsman.org.uk for more information.
Further written information is available regarding the complaints procedure from reception.