We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that sometimes things can go wrong resulting in a patient feeling that they have a cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you have a complaint please let us know, you can either come in or email the practice hiowicb-hsi.leeonsolenthealthcentre@nhs.net or, alternatively, you can raise complaints about a GP or GP services with
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Tel: 0300 561 0290 or by email Frimleyicb.southeastcomplaints@nhs.net
Practice Complaints Policy Practice Policies
Complaints Process Easy Read Guide (DOCX, 523KB) - copies of the guide can also be found in both reception areas in the practice
The Clinical Commissioning Group (CCG) can manage complaints relating to provider organisations such as Acute hospital, ambulance service or community service and Commissioning decisions. Alternatively you can raise a complaint with the provider of the service directly. If you do wish the CCG to manage your complaint then please contact the CCG via the following email address FGCCG.Complaints@nhs.net. More details can also be found on the CCG website at www.farehamandgosportccg.nhs.uk.
If you require help in raising a complaint then please contact:
Hampshire Voiceability
Tel: 0300 303 1660
Email:ihelpline@voiceability.org
Website: www.voiceability.org
If you still remain dissatisfied following an investigation you do have the right to take your complaint to the Health Service Ombudsman and they can be contacted by telephone on 0345 015 4033. See www.ombudsman.org.uk for more information.
Further written information is available regarding the complaints procedure from reception.